Terms & Policies

 

POLICIES

General:

  • Please be ready to begin classes and appointments on time. We ask new clients to arrive 15 minutes early to allow time to fill out an intake form.

  • Happy Body is a cell-phone-free zone. Please set your phone to silent and step outside if you need to make a call.

  • Please refrain from using heavy perfume or cologne in respect of others.

  • Comfortable clothing without zippers or buttons is preferred, and grip socks are suggested but not required for fitness activities

  • We ask that street shoes be removed and left in the front waiting area. Shoes are not permitted in the main studio space.

Financial:

Happy Body believes that health, healing, and well-being should be accessible to everyone regardless of income.
Services will never be refused because of an inability to pay. Other arrangements can be negotiated and a new contract
can be agreed upon. Please speak with the staff if you need to discuss alternate payment for services.

  • Happy Body accepts cash, check, Visa, Mastercard, Discover and AMEX. Payment is due at the time of service.

  • All packages expire 5 months from date of purchase, unless otherwise noted.

  • All sessions are non-refundable, but are transferable. If you cannot attend a session and the deadline for cancellations has passed, please consider giving your session to a friend or family member, allowing them to experience the benefits of our services.

  • All prices are subject to change without notice.

 

Weather policy

Please call the studio or check the website to determine if Happy Body is open. No late cancellations will be charged due to weather circumstances.

 

Cancellation Policy

Appointments/Classes:  Happy Body has a 'day before by 6pm' cancellation policy in effect for all private sessions, bodywork sessions, semi-private sessions, reformer classes, and circuit equipment classes. If you do not show up for your scheduled session or class, you will be charged for that session. As instructors, part of our agreement with you is that we will be on time and prepared for each session. We hope that you will offer us the same respect. We ask that you please cancel an appointment with us by 6pm the day before to avoid being charged for that session. Thank you for your understanding.

Workshops $80 and over: Cancellations made 30 days prior to the scheduled class will be issued a full refund minus a 15% transaction fee or full credit toward a future class. Cancellations made 20 days prior to class will be issued a 70% credit towards a future class. Cancellations made 10 days prior to the class will be issued a 50% credit towards a future class. No credit or refunds will be issued after the commencement of the course. Registrations may be transferred to others at any time provided they have completed any necessary prerequisites. Course payment is due in full to register and reserve your space. Full refunds or course credit will be issued if the class is cancelled for any reason.

Workshops under $80:  Cancellations made 10 days prior to the scheduled class will be issued a full refund minus a 15% transaction fee or full credit toward a future class. Cancellations made 7 days prior to class will be issued a 50% credit towards a future class. No credit or refunds will be issued after the commencement of the course. Registrations may be transferred to others at any time provided they have completed any necessary prerequisites. Course payment is due in full to register and reserve your space. Full refunds or course credit will be issued if the class is cancelled for any reason.

Please communicate any cancellation to the Happy Body office via phone (828-277-5741) or email info@ashevillehappybody.com.  Separate communication with your individual instructor is considered secondary.

Information Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers which store personally identifiable information are kept in a secure environment.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We will not share your information with any third party outside of our organization.